Product review
An initial view of the codebase, environments, dependencies and known issues.
Ardager-BAfter the launch.
After the launch.
Before the next problem.
A planned working arrangement for application maintenance, fixes, platform updates and the next useful product improvements.
The question behind the work
Who looks after the product once people depend on it?
The application is live and needs continuing care.
The backlog is growing without clear priorities.
A new team needs to take responsibility for an existing product.
What the work makes possible.
The exact scope is agreed around your brief.
Maintained backlog
Prioritised fixes and improvements with visible decisions and release notes.
Support agreement
Responsibilities, capacity, response arrangements and escalation contacts.
Start with the product as it exists.
We review the application, its code, hosting and release process before agreeing ongoing support. Known issues and missing access are recorded so that expectations match the starting condition.
Taking over an existing product can require an initial stabilisation phase. We distinguish that work from routine maintenance and from a larger redesign or rebuild.
Keep fixes and improvements visible.
A shared backlog connects user feedback, technical maintenance and product goals. Urgency is discussed against impact and the work already committed.
Changes move through the agreed testing and release process. Platform updates and dependency changes are planned alongside visible features instead of waiting until they interrupt a launch.
Agree what support means.
We define contact channels, working hours and response arrangements before the relationship begins. Monitoring and incident handling are included only to the extent described in the support agreement.
Reviews cover what shipped, what remains unresolved and what the product needs next. Source code, account ownership and operating notes stay available if the arrangement changes or ends.
A note on scope
Support is not an undefined promise of round-the-clock availability. Hours, response targets, environments and included maintenance are agreed for the specific product.
What to prepare.
A first conversation does not need a perfect brief. These are useful starting points.
- Source code and existing documentation
- Hosting, store and service ownership
- Known issues and the current backlog
- Required coverage and business-critical journeys
Tell us what you want to build.
Start an outline for support & evolution, with the users, workflow and constraints that matter to your product.
Prepare a project outline